Return & Exchange

At Alaknanda Diamonds, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with your purchase, our Return and Exchange Policy is designed to provide you with a hassle-free and seamless experience.

Timeframe: You can return or exchange your item within 30 days from the date of delivery.
Condition: Items must be returned in their original condition, unused, and with all original tags and packaging intact. Items showing signs of wear or alteration will not be accepted.

Certain items are non-returnable and non-exchangeable, including:
Custom or personalized jewelry
Items purchased during clearance sales
Gift cards

To initiate a return, please follow these steps:
Contact Us: Email our customer service team at [Your Email Address] with your order number and reason for return.
Receive Authorization: Our team will review your request and provide you with a Return Merchandise Authorization (RMA) number and detailed instructions.
Ship the Item: Carefully pack the item and ship it back to us using a trackable shipping method. Ensure the RMA number is included with your return package.

To exchange an item, please follow these steps:
Contact Us: Email our customer service team at info@alaknandadiamond.com with your order number, reason for exchange, and details of the item you wish to exchange for.
Receive Authorization: Our team will review your request and provide you with an Exchange Merchandise Authorization (EMA) number and detailed instructions.
Ship the Item: Carefully pack the item and ship it back to us using a trackable shipping method. Ensure the EMA number is included with your exchange package.

Once we receive and inspect your returned item, we will process your refund. Please note the following:
Processing Time: Refunds are processed within 7-10 business days of receiving the returned item.
Original Payment Method: Refunds will be credited to the original payment method used for the purchase.
Shipping Costs: Original shipping charges are non-refundable, and return shipping costs are the responsibility of the customer unless the return is due to our error.

If you receive a damaged or defective item, please contact us immediately at info@alaknandadiamond.com. We will arrange for a replacement or refund, including any return shipping costs.

If you have any questions or need further assistance with your return or exchange, please contact our customer service team at:
Email: info@alaknandadiamond.com
Phone: +91 95744 39054
At Alaknanda Diamonds, your satisfaction is our priority. We are committed to providing you with the highest quality products and exceptional customer service. Thank you for choosing Alaknanda Diamonds.