Privacy policy

Privacy Policy

Alaknanda Diamond

Effective Date: November 12, 2025

1. Introduction

Alaknanda Diamond (“we,”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website, make a purchase, or interact with our services.

2. Information We Collect



Type of Information Details
Personal Information Name, email address, phone number, billing/shipping address, payment details
Order Information Products purchased, order number, transaction history
Technical Data IP address, browser type, device info, cookies, browsing behavior
Communication Data Emails, chat logs, inquiry forms, feedback

3. How We Collect Information

  • Directly from you: When you place an order, create an account, subscribe to newsletters, or contact us.
  • Automatically: Via cookies, analytics tools (Google Analytics), and server logs.
  • Third parties: Payment gateways, shipping partners, and marketing platforms.

4. Use of Information

We use your data to:

  • Process and fulfill orders
  • Send order confirmations, tracking updates, and invoices
  • Improve website functionality and user experience
  • Send promotional offers (only with your consent)
  • Prevent fraud and ensure secure transactions
  • Comply with legal obligations

5. Data Sharing

We do not sell your personal information. We share data only with:

  • Service Providers: Shipping couriers (DHL, FedEx, Blue Dart), payment processors (Razorpay, PayPal), IT & hosting services
  • Legal Authorities: When required by law or to protect our rights
  • Business Transfers: In case of merger, acquisition, or asset sale

6. Data Security

  • All transactions are encrypted using SSL (256-bit)
  • Payment details are never stored on our servers
  • Regular security audits and restricted internal access

7. Cookies & Tracking

  • We use essential cookies for cart functionality and login sessions
  • Analytics cookies to understand site usage
  • Marketing cookies (optional) for retargeting ads
  • You can manage preferences via the Cookie Consent Banner or browser settings

8. Your Rights

You have the right to:

  • Access, update, or delete your personal data
  • Opt out of marketing emails (via “Unsubscribe” link)
  • Withdraw consent for non-essential cookies
  • Request data portability

Submit requests to: info@alaknandadiamond.com

We will respond within 2-3 days.

9. Data Retention

  • Order & transaction data: 7 years (for tax & audit compliance)
  • Account data: Until you request deletion
  • Marketing subscribers: Until unsubscribed

10. International Data Transfers

Data may be processed in India and other countries where our service providers operate. We ensure adequate safeguards (e.g., Standard Contractual Clauses).

11. Children’s Privacy

Our services are not intended for individuals under 18 years. We do not knowingly collect data from minors.

12. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with the updated Effective Date.

Contact Us

📞 +91 8200219210 📧 info@alaknandadiamond.com 📍Floor No.: 3 FLOOR
Building No./Flat No.: SHOP NO 302
Name Of Premises/Building: Deepkamal Commercial Hub
Road/Street: SH 167
Nearby Landmark: Deep Kamal Mall
Locality/Sub Locality: Nana Varachha
City/Town/Village: Surat
District: Surat
State: Gujarat
PIN Code: 395006 : 39

Your trust is our most valuable asset. We are committed to transparency and security.